Last updated: 26 April 2026. German Collar (“we,” “us”) respects your privacy. This policy explains what we collect, how we use it, and your choices.
1. Scope
This policy applies to personal data collected through our website, mobile experience, and related services when you shop, create an account, subscribe to our newsletter, or contact us.
2. Data we collect
- Identity & contact: name, email, phone, delivery and billing address.
- Order & payment: order details, payment reference (we do not store full card numbers on our servers; payment partners process card data).
- Device & usage: IP address, browser type, pages viewed, and approximate region—used for security, analytics, and to improve the site.
- Communications: messages you send us and newsletter subscription preferences.
3. How we use data
We use personal data to: process and deliver orders; communicate about your purchase; provide customer support; send marketing (where you have opted in); detect fraud and secure our services; and comply with law. We do not sell your personal data.
4. Legal basis (where applicable)
Depending on your location, we rely on performance of a contract (orders), legitimate interests (security, analytics, product improvement), consent (marketing cookies or emails, where required), and legal obligation.
5. Cookies, analytics & similar technologies
We use cookies and local storage for essential functions (cart, session, security), preferences (e.g. wishlist), and—only if you choose “Accept analytics”—aggregated usage analytics. Essential-only mode does not run our analytics beacons; core shopping still works.
Where you opt in to analytics, we may process: a random visitor identifier and session identifier stored in your browser; pages and paths you open; approximate location derived from your IP address (typically country/city level); device type and browser family; session timing and repeat visits; and anonymised interaction events (for example taps on primary buttons or links). We use this information to understand traffic, improve the site, and detect abuse. We do not sell this data.
You can withdraw analytics consent at any time by clearing site data for this domain or using the cookie banner when it is shown again after clearing your cookie choice. You can also control cookies through your browser settings.
6. Sharing
We share data with service providers who help us operate: payment processors, delivery partners, email providers, and hosting. They may only use data to perform services for us and under appropriate safeguards. We may disclose information if required by law or to protect our rights and users’ safety.
7. Retention
We keep order and account data as long as needed to fulfil legal, tax, and contract requirements—typically a number of years after your last order or interaction. Marketing lists are updated when you unsubscribe.
8. Security
We use technical and organizational measures to protect your data, including encryption in transit (HTTPS) and access controls. No system is 100% secure; please use a strong, unique password if you have an account.
9. Your rights
Where applicable, you may request access, correction, deletion, restriction, or portability of your personal data, and object to certain processing. You may opt out of marketing emails via the link in our emails. To exercise rights, contact support@germancollar.com. You may lodge a complaint with your local data protection authority.
10. Children
Our services are not directed to children. We do not knowingly collect data from children without parental authority.
11. Changes
We may update this policy and will post the new version here with a revised “Last updated” date. Material changes to how we use data may be notified by email or a notice on the site where required.
12. Contact
Privacy questions: support@germancollar.com or Contact us.